Login at support.virsage.com and click on the Login button in the top right corner.
Login with your Portal username and password
Once you login you will default to the Knowledge Base page
Click on My Tickets in the top right corner
You will land on the default view of All tickets but you can filter by status using the filters at the top
Click on the Subject Line of the ticket to see more details
If you would like to add additional information or respond to the ticket you can click on Add Response towards the bottom of the chain after clicking on the Subject
If you would like to see details of a closed ticket or to re-open a closed ticket, click on the Closed status filter in the top menu