Please bookmark this webpage on your local computer for the Virsage Password Self-Service so that you can use it in the future to reset your Virsage password.
NOTE: If you have multiple email addresses that use different domains, this will ONLY reset your password for your primary email account.
Feel free to contact our support team at [email protected] if you require any assistance.
***You must be enrolled first before you can reset your Citrix desktop/Email password***
Enroll for an account:
- If you are using a Citrix Desktop- Logout of the Citrix desktop. (Start Logoff) or click on the black bar at the top of your Citrix desktop screen and click on the “CTL+ ALT+ DEL” button and select “Sign Out”
- From your local computer- Open your web browser (ex. Internet Explorer, Chrome, Edge, FireFox) and go to https://security.virsageworkplace.com
- Click on User Registration. Login using your Virsage/Email login credentials:
- Follow through the wizard of creating new security questions by clicking the ‘click here’ button.
- From the pulldown menus, choose two questions and setup answers as this will be used to reset/or unlock your account later if necessary;
- Once this is complete, you are now registered to reset your own Virsage /email password or unlock your Virsage /email account if it is locked out due to a password issue.
To Reset your Virsage/Email Password
(Must be registered with an account first)
- Click on “Reset password”
- Type in your Virsage /Email login credentials
**Your Username here should be exactly the same as the one you use to log in to the Virsage Citrix desktop (If you have one)**
- Answer the two security questions and the captcha code then click ‘continue’
- Setup your new password
(Your new password must meet all of the listed requirements)
- Your password is now reset for the Virsage /Email
**After changing your password for the Virsage Desktop and email you may need to re-enter your new password in a few places and select “remember settings” (or similar options) in order for your new password to be remembered by some applications/programs.