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Knowledgebase : 3rd Party Application Support
ADDING ANOTHER EMAIL ADDRESS TO AN EXISTING OUTLOOK ACCOUNT Inside outlook select 'File' then 'Account Settings' then on the Email tab click “New” Click Account Settings -> Account Settings On the “E-mail” tab, select your account and click on “Chan...
CREATING A GOOGLE CHROME ACCOUNT Purpose:  Saving Chrome Bookmarks Go to:   www.google.com [http://www.google.com]  and click “Sign in” in the upper right hand corner. Next, if you have an existing Google Chrome account, you may enter your email and...
DUO/DUAL FACTOR AUTHENTICATION: ENROLLMENT GUIDE   This article can be found online at:  https://guide.duo.com/enrollment [https://guide.duo.com/enrollment]   ENROLLMENT GUIDE Duo's self-enrollment process makes it easy to register your phone and i...
DUO/DUAL FACTOR: USING THE AUTHENTICATION PROMPT   This article can be found online at:  https://guide.duo.com/prompt [https://guide.duo.com/prompt]   USING THE AUTHENTICATION PROMPT The authentication prompt lets you choose how to verify your ide...
EVERNOTE  Evernote makes it easy to remember things big and small from your everyday life using your computer, phone, tablet and the web. With Evernote, all your notes, web clips, files and images are made available on every device and computer you use. ...
EXPORTING/IMPORTING BOOKMARKS IN CHROME Open Chrome, then click the Options button (the little three lines in the top-right corner). Hover over “Bookmarks” and choose “Bookmark Manager.” This will open a new tab.   Click Organize (top left) and ch...
To export the Favorites folder, follow these steps: In Internet Explorer, click Favorites, click the down-arrow next to Add to Favorites, and then click Import and Export. Click Export to a file, and then click Next. Click to select the Favorites check ...
STEPS TO PROPERLY LOG OFF OF IOD:   Not correctly logging off of IOD can cause issues inside the desktop and Greenway Intergy application. Please follow these steps to Log Off of IOD when you are done:  Your IOD desktop will look like this. You ma...
MAC MAIL SET UP Start Mac Mail, click on the MAIL button from the menu and select PREFERENCES.     Click on the ACCOUNTS tab from the top menu and click the + button at the bottom left part of the window to start the wizard that will guide you thr...
SHAREFILE USER GUIDE   ShareFile has been chosen as the platform to facilitate file sharing and collaboration both internally and externally.  ShareFile is similar in functionality to other consumer type offerings such as DropBox and adds commercial f...
UPDATING QUICKBOOKS COMPANY FILES AFTER A QUICKBOOKS UPGRADE NEW QUICKBOOKS VERSION INSTALLED (ACTION REQUIRED) If a new version of QuickBooks has been installed in your Citrix desktop, there may be few steps that you need to complete in order to finali...