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Knowledgebase : Office 365 Support
ACCESS YOUR EMAIL ON-LINE.  OWA (OUTLOOK WEB ACCESS)   In any web browser enter the following website address:   http://portal.office.com [http://portal.office.com]     This will take you to the logon screen for Office 365 Web Access Enter your...
ADDING ANOTHER EMAIL ADDRESS TO AN EXISTING OUTLOOK ACCOUNT Inside outlook select 'File' then 'Account Settings' then on the Email tab click “New” Click Account Settings -> Account Settings On the “E-mail” tab, select your account and click on “Chan...
EDITING EMAIL DISTRIBUTION GROUPS   REQUIREMENT:  You must be granted access as the “Owner” of the Email Distribution Group that you want to edit.  Virsage can set up this access. * Create a new email message and click on “To” to open up the addre...
EMAIL ENCRYPTION * If the sender enters the words ‘encrypted’ or ‘encrypt’ into the email's line, then the message is encrypted when sent to the recipient. * If the message contains a Social Security Number (SSN) or Drug Enforcement Agency (DEA) num...
EMAIL SETUP FOR ANDRIOD To configure the built-in email client on your Android or Droid device to send and receive your Citrix desktop email start by going to your SETTINGS app. Select the ACCOUNTS option (Androids are all a little different but these ...
EMAIL SETUP FOR APPLE IPAD/IPHONE Go into your Settings and select “Mail, Contacts, Calendars” or it may be just “Mail”    Select “Add Account”   Select “Exchange”   Enter email, password, and a name for the account. Hit “Done” and it will ...
EMAIL SETUP FOR MAC- OUTLOOK  Microsoft Outlook is installed and pre-configured for you inside of the Citrix desktop environment.  Occasionally it is convenient to have your local installation of Microsoft Outlook configured for your email account. If yo...
EMAIL/OUTLOOK LOCALLY ON PC   Open ‘Control Panel’ (Start > Control Panel) Choose the Mail icon (you may need to change the view to Large or Small Icons)   Click Show Profiles    in the window that appears, click Add.     On the New Pr...
O365 CO-EDIT A WORD DOCUMENT WITH TEAMMATES   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Co-edit-a-Word-document-with-teammates-f4e988f8-95d5-425c-9e90-d50229ea43a9 [https://sup...
O365 COLLABORATE ON A PRESENTATION    **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Collaborate-on-a-presentation-071d5ecf-f4c5-4727-bfd5-b33f7b433759 [https://support.office.com/e...
O365 COMMUNICATE YOUR WAY WITH SKYPE FOR BUSINESS   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Communicate-your-way-c50059a4-9114-4c81-8581-bd4fd6e97fc6 [https://support.office.c...
O365 COPY A CHART FROM EXCEL TO A WORD DOCUMENT ON A TABLET   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Copy-a-chart-from-Excel-to-a-Word-document-on-a-tablet-6a243031-3a71-4de...
HOW TO ACCESS YOUR EMAIL VIA THE WEB OWA (OUTLOOK WEB ACCESS)   In any web browser enter the following website address: http://portal.office.com [http://portal.office.com] This will take you to the logon screen for Office 365 Web Access ENTER YO...
O365 FIND AND OPEN A WORD DOCUMENT ON AN ANDROID TABLET   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Find-and-open-a-Word-document-on-a-tablet-dfae0ec5-d5c3-41d3-93c6-03be47c609...
O365 FIND AND RELEASE QUARANTINED MESSAGES  As an Office 365 user, you can manage your own spam-quarantined messages in one of two ways: by responding to spam notifications sent to you directly [https://support.office.com/en-us/article/responding-to-spa...
O365 SAVE A PRESENTATION TO ONEDRIVE FOR BUSINESS USING YOUR TABLET WITH O365   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-us/article/Save-a-presentation-to-OneDrive-for-Business-using-you...
O365 SHARE A FOLDER IN ONEDRIVE FOR BUSINESS WITH TEAMMATES   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Share-a-folder-in-OneDrive-for-Business-with-teammates-2aff5b21-2586-4a8...
O365 SHARE A PRESENTATION WITH WITH TEAMMATES    **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Share-a-presentation-with-teammates-bff69294-17e9-4429-8753-afa9c349e169 [https://sup...
O365 TAME YOUR EMAIL AND CALENDAR   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Tame-your-email-and-calendar-20e822dc-1c7a-4b3f-ab79-c00beb3f8e92 [https://support.office.com/en-US...
O365 UNITE YOUR TEAM WITH GROUPS   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Unite-your-team-with-Groups-in-Outlook-aef27003-2ce6-4c62-ad6c-d5fc472507cf [https://support.office...
CREATING AN OUTLOOK INBOX RULE FOR JUNK EMAIL * From your inbox, right-click the email you want blocked * Click on “Rules” then “Create Rule”                                                                                                            ...
VIRSAGE PASSWORD SELF-SERVICE:  PASSWORD RESET   Please bookmark this webpage [https://security.virsageworkplace.com/] on your local computer for the Virsage Password Self-Service so that you can use it in the future to reset your Virsage password.   ...