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Knowledgebase : Citrix Desktop Support
  ACCESS FILES ON THE LOCAL COMPUTER FROM THE CITRIX DESKTOP Your Citrix desktop may allow you to have either read or read/write access to your local devices (depending upon your Organizations IT security policy). Here are steps to access files on you...
CHECK CITRIX RECEIVER VERSION  From the local computer (outside of the Citrix desktop) At the bottom, right corner of your screen, left-click on the tiny arrow icon. Hover your mouse over the black circle icon and right-click. Right-click on ‘ADVA...
CITRIX DESKTOP CLIENT SETUP FOR ANDROID By configuring the Citrix desktop client on your Android device you can access your Citrix desktop on your Android phone or tablet. Start by going to the GOOGLE PLAY STORE from the home screen.  Enter "CITRIX R...
CITRIX DESKTOP WITH DUAL SCREENS When you login to the Citrix desktop, it may default to only using a single monitor. Here are the steps to expand your session to use more than one monitor.  * From inside the Citrix desktop, if you are already in a ...
CITRIX RECEIVER APP ON WINDOWS As an alternative to launching your Citrix Desktop through the website portal you can set-up Citrix up to launch through the Citrix Receiver application. You will first need to make sure you have Citrix Receiver installed ...
INSTALL CITRIX RECEIVER Go to www.citrix.com/go/receiver.html [http://www.citrix.com/go/receiver.html] [http://www.citrix.com/go/receiver.html] Download the most recent version.   Install Receiver using the downloaded file. You can use defaults thro...
LOGGING OFF VERSUS DISCONNECTING FROM THE CITRIX DESKTOP Log Off Daily - This means fully logging off of Citrix, not just disconnecting by hitting “X” in the top right of the screen or selecting “Disconnect” from the connection bar. Rebooting the compute...
PRINTING TROUBLE IN THE CITRIX DESKTOP When you log into the Citrix desktop, all of your local Windows printers should be automatically available to you for printing. Sometimes this can result in challenges if a print job is stuck on the local computer ...
REMOVE THE LAUNCH.ICA PROMPT IN INTERNET EXPLORER If you are seeing the pop up message below, here is how to fix it. Open your INTERNET EXPLORER browser (on the local computer, outside of the Citrix desktop). Click on the GEAR ICON on the top right ...
RESET CITRIX RECEIVER From the local computer (outside of Citrix desktop) At the bottom, right corner of your screen, left-click on a tiny arrow icon. Hover your mouse over black square icon and right-click Right-click on ‘ADVANCED PREFERENCES.’  ...
UNINSTALL CITRIX RECEIVER From the local computer (outside of the Citrix desktop) Go to START and Click on PROGRAMS AND FEATURES (or CONTROL PANEL→ PROGRAMS AND FEATURES if you are Windows7user) Select CITRIX RECEIVER on the list and right click UNI...
  USING GESTURES IN CITRIX RECEIVER ON APPLE DEVICES   http://support.citrix.com/help/receiver/56/ios/en/mobile-receiver-user-gestures.html [http://support.citrix.com/help/receiver/56/ios/en/mobile-receiver-user-gestures.html]  LEARNING GESTURES ...
VIRSAGE PASSWORD SELF-SERVICE:  PASSWORD RESET   Please bookmark this webpage [https://security.virsageworkplace.com/] on your local computer for the Virsage Password Self-Service so that you can use it in the future to reset your Virsage password.   ...