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_PASSWORD SELF SERVICE: EMAIL AND THE CITRIX DESKTOP_   Please bookmark this webpage [https://security.virsageworkplace.com/] (outside of the Citrix desktop) for our Password Self-Service so that you can use it in the future to reset your password for...
  ACCESS FILES ON THE LOCAL COMPUTER FROM THE CITRIX DESKTOP Your Citrix desktop may allow you to have either read or read/write access to your local devices (depending upon your Organizations IT security policy). Here are steps to access files on you...
ACCESS YOUR EMAIL ON-LINE.  OWA (OUTLOOK WEB ACCESS)   In any web browser enter the following website address:   http://portal.office.com [http://portal.office.com]     This will take you to the logon screen for Office 365 Web Access Enter your...
ADDING ANOTHER EMAIL ADDRESS TO AN EXISTING OUTLOOK ACCOUNT Inside outlook select 'File' then 'Account Settings' then on the Email tab click “New” Click Account Settings -> Account Settings On the “E-mail” tab, select your account and click on “Chan...
CHECK CITRIX RECEIVER VERSION  From the local computer (outside of the Citrix desktop) At the bottom, right corner of your screen, left-click on the tiny arrow icon. Hover your mouse over the black circle icon and right-click. Right-click on ‘ADVA...
CITRIX DESKTOP CLIENT SETUP FOR ANDROID By configuring the Citrix desktop client on your Android device you can access your Citrix desktop on your Android phone or tablet. Start by going to the GOOGLE PLAY STORE from the home screen.  Enter "CITRIX R...
CITRIX DESKTOP CLIENT SETUP FOR APPLE IPHONE & IPAD By configuring the Citrix desktop Client on your iOS device you can access your Citrix desktop desktop on your Apple iPhone or iPad. Start by going to the APP STORE Search for the word "CITRIX" in t...
CITRIX DESKTOP WITH DUAL SCREENS When you login to the Citrix desktop, it may default to only using a single monitor. Here are the steps to expand your session to use more than one monitor.  * From inside the Citrix desktop, if you are already in a ...
CITRIX RECEIVER APP ON WINDOWS As an alternative to launching your Citrix Desktop through the website portal you can set-up Citrix up to launch through the Citrix Receiver application. You will first need to make sure you have Citrix Receiver installed ...
CREATING A GOOGLE CHROME ACCOUNT Purpose:  Saving Chrome Bookmarks Go to:   www.google.com [http://www.google.com]  and click “Sign in” in the upper right hand corner. Next, if you have an existing Google Chrome account, you may enter your email and...
HOW TO DETERMINE YOUR VERSION OF WINDOWS Outside of your Citrix Desktop, click the start menu, find “Run”, in the text box type-  winver.exe – then click OK and you will get a box that tells you what version of Windows you have on that machine. WINDOW...
DUO/DUAL FACTOR AUTHENTICATION: ENROLLMENT GUIDE   This article can be found online at:  https://guide.duo.com/enrollment [https://guide.duo.com/enrollment]   ENROLLMENT GUIDE Duo's self-enrollment process makes it easy to register your phone and i...
DUO/DUAL FACTOR: USING THE AUTHENTICATION PROMPT   This article can be found online at:  https://guide.duo.com/prompt [https://guide.duo.com/prompt]   USING THE AUTHENTICATION PROMPT The authentication prompt lets you choose how to verify your ide...
EDITING EMAIL DISTRIBUTION GROUPS   REQUIREMENT:  You must be granted access as the “Owner” of the Email Distribution Group that you want to edit.  Virsage can set up this access. * Create a new email message and click on “To” to open up the addre...
EMAIL ENCRYPTION * If the sender enters the words ‘encrypted’ or ‘encrypt’ into the email's line, then the message is encrypted when sent to the recipient. * If the message contains a Social Security Number (SSN) or Drug Enforcement Agency (DEA) num...
EMAIL SETUP FOR APPLE IPAD/IPHONE Go into your Settings and select “Mail, Contacts, Calendars” or it may be just “Mail”    Select “Add Account”   Select “Exchange”   Enter email, password, and a name for the account. Hit “Done” and it will ...
EMAIL SETUP FOR MAC- OUTLOOK  Microsoft Outlook is installed and pre-configured for you inside of the Citrix desktop environment.  Occasionally it is convenient to have your local installation of Microsoft Outlook configured for your email account. If yo...
EMAIL/OUTLOOK LOCALLY ON PC   Open ‘Control Panel’ (Start > Control Panel) Choose the Mail icon (you may need to change the view to Large or Small Icons)   Click Show Profiles    in the window that appears, click Add.     On the New Pr...
EVERNOTE  Evernote makes it easy to remember things big and small from your everyday life using your computer, phone, tablet and the web. With Evernote, all your notes, web clips, files and images are made available on every device and computer you use. ...
EXPORTING/IMPORTING BOOKMARKS IN CHROME Open Chrome, then click the Options button (the little three lines in the top-right corner). Hover over “Bookmarks” and choose “Bookmark Manager.” This will open a new tab.   Click Organize (top left) and ch...
To export the Favorites folder, follow these steps: In Internet Explorer, click Favorites, click the down-arrow next to Add to Favorites, and then click Import and Export. Click Export to a file, and then click Next. Click to select the Favorites check ...
STEPS TO PROPERLY LOG OFF OF IOD:   Not correctly logging off of IOD can cause issues inside the desktop and Greenway Intergy application. Please follow these steps to Log Off of IOD when you are done:  Your IOD desktop will look like this. You ma...
INSTALL CITRIX RECEIVER Go to www.citrix.com/go/receiver.html [http://www.citrix.com/go/receiver.html] [http://www.citrix.com/go/receiver.html] Download the most recent version.   Install Receiver using the downloaded file. You can use defaults thro...
LOGGING OFF VERSUS DISCONNECTING FROM THE CITRIX DESKTOP Log Off Daily - This means fully logging off of Citrix, not just disconnecting by hitting “X” in the top right of the screen or selecting “Disconnect” from the connection bar. Rebooting the compute...
MAC MAIL SET UP Start Mac Mail, click on the MAIL button from the menu and select PREFERENCES.     Click on the ACCOUNTS tab from the top menu and click the + button at the bottom left part of the window to start the wizard that will guide you thr...
O365 CO-EDIT A WORD DOCUMENT WITH TEAMMATES   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Co-edit-a-Word-document-with-teammates-f4e988f8-95d5-425c-9e90-d50229ea43a9 [https://sup...
O365 COLLABORATE ON A PRESENTATION    **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Collaborate-on-a-presentation-071d5ecf-f4c5-4727-bfd5-b33f7b433759 [https://support.office.com/e...
O365 COMMUNICATE YOUR WAY WITH SKYPE FOR BUSINESS   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Communicate-your-way-c50059a4-9114-4c81-8581-bd4fd6e97fc6 [https://support.office.c...
O365 COPY A CHART FROM EXCEL TO A WORD DOCUMENT ON A TABLET   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Copy-a-chart-from-Excel-to-a-Word-document-on-a-tablet-6a243031-3a71-4de...
HOW TO ACCESS YOUR EMAIL VIA THE WEB OWA (OUTLOOK WEB ACCESS)   In any web browser enter the following website address: http://portal.office.com [http://portal.office.com] This will take you to the logon screen for Office 365 Web Access ENTER YO...
O365 FIND AND OPEN A WORD DOCUMENT ON AN ANDROID TABLET   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Find-and-open-a-Word-document-on-a-tablet-dfae0ec5-d5c3-41d3-93c6-03be47c609...
O365 FIND AND RELEASE QUARANTINED MESSAGES  As an Office 365 user, you can manage your own spam-quarantined messages in one of two ways: by responding to spam notifications sent to you directly [https://support.office.com/en-us/article/responding-to-spa...
O365 SAVE A PRESENTATION TO ONEDRIVE FOR BUSINESS USING YOUR TABLET WITH O365   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-us/article/Save-a-presentation-to-OneDrive-for-Business-using-you...
O365 SHARE A FOLDER IN ONEDRIVE FOR BUSINESS WITH TEAMMATES   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Share-a-folder-in-OneDrive-for-Business-with-teammates-2aff5b21-2586-4a8...
O365 SHARE A PRESENTATION WITH WITH TEAMMATES    **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Share-a-presentation-with-teammates-bff69294-17e9-4429-8753-afa9c349e169 [https://sup...
O365 TAME YOUR EMAIL AND CALENDAR   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Tame-your-email-and-calendar-20e822dc-1c7a-4b3f-ab79-c00beb3f8e92 [https://support.office.com/en-US...
O365 UNITE YOUR TEAM WITH GROUPS   **THIS ARTICLE CAN BE FOUND ONLINE IF LOGGED IN TO YOUR O365 ACCOUNT AT:  https://support.office.com/en-US/article/Unite-your-team-with-Groups-in-Outlook-aef27003-2ce6-4c62-ad6c-d5fc472507cf [https://support.office...
CREATING AN OUTLOOK INBOX RULE FOR JUNK EMAIL * From your inbox, right-click the email you want blocked * Click on “Rules” then “Create Rule”                                                                                                            ...
PRINTING TROUBLE IN THE CITRIX DESKTOP When you log into the Citrix desktop, all of your local Windows printers should be automatically available to you for printing. Sometimes this can result in challenges if a print job is stuck on the local computer ...
REMOVE THE LAUNCH.ICA PROMPT IN INTERNET EXPLORER If you are seeing the pop up message below, here is how to fix it. Open your INTERNET EXPLORER browser (on the local computer, outside of the Citrix desktop). Click on the GEAR ICON on the top right ...
RESET CITRIX RECEIVER From the local computer (outside of Citrix desktop) At the bottom, right corner of your screen, left-click on a tiny arrow icon. Hover your mouse over black square icon and right-click Right-click on ‘ADVANCED PREFERENCES.’  ...
SHAREFILE USER GUIDE   ShareFile has been chosen as the platform to facilitate file sharing and collaboration both internally and externally.  ShareFile is similar in functionality to other consumer type offerings such as DropBox and adds commercial f...
CRITICAL OR URGENT ISSUES During business hours (7-5MT) Submit a ticket via the website at support.virsage.com [https://support.virsage.com/] and mark the ticket as ’PRIORITY 1’ using the drop down options ……..  OR   ….… Send an email including th...
SUPPORT FROM VIRSAGE: ONLINE KNOWLEDGE BASE   Log in at   support.virsage.com [https://support.virsage.com/index.php?/Knowledgebase/List]  (You will need to create a user name and password if you are not already registered here.)   Click on the ‘K...
SUPPORT FROM VIRSAGE: QUICK REFERENCE GUIDE  VIEW/SUBMIT TICKETS ONLINE, FIND ANSWERS ONLINE Register at support.virsage.com [https://support.virsage.com] so that you can submit tickets, view/update your existing tickets, and search the knowledge base...
Support from Virsage: Rate our Service  Log in at support.virsage.com  Click on 'My Tickets' Or Click on the Subject line of the ticket you you would like to rate then click on the stars to provide your rating.  *Update 2/20/17
Support from Virsage: Register Online   To use Virsage’s online ticketing system, register at support.virsage.com Go to the website:  support.virsage.com [https://support.virsage.com/index.php] Click ‘Register’ Fill in the form with your informati...
Support from Virsage: Subscribe to the Newsletter for Virsage News Updates Log in at support.virsage.com  [https://support.virsage.com] Click on 'Preferences' Click on "Yes" to 'Subscribe to Newsletter' **Updated 2/20/17
SUPPORT FROM VIRSAGE: VIEW AND UPDATE TICKETS   Log in at support.virsage.com  (You will need to be registered with a user name and password for this site. Click on ‘Register’ if you need to create an account.)   To see your current tickets, or to...
UNINSTALL CITRIX RECEIVER From the local computer (outside of the Citrix desktop) Go to START and Click on PROGRAMS AND FEATURES (or CONTROL PANEL→ PROGRAMS AND FEATURES if you are Windows7user) Select CITRIX RECEIVER on the list and right click UNI...
UPDATING QUICKBOOKS COMPANY FILES AFTER A QUICKBOOKS UPGRADE NEW QUICKBOOKS VERSION INSTALLED (ACTION REQUIRED) If a new version of QuickBooks has been installed in your Citrix desktop, there may be few steps that you need to complete in order to finali...
  USING GESTURES IN CITRIX RECEIVER ON APPLE DEVICES   http://support.citrix.com/help/receiver/56/ios/en/mobile-receiver-user-gestures.html [http://support.citrix.com/help/receiver/56/ios/en/mobile-receiver-user-gestures.html]  LEARNING GESTURES ...
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