Knowledgebase:
Support from Virsage: Urgent Support Needs
Posted by Andrea Montgomery on 19 May 2017 08:58 AM

Critical or Urgent Issues


During business hours (7-5MT)

Submit a ticket via the website at support.virsage.com and mark the ticket as ’Priority 1’ using the drop down options

……..  OR   ….…

Send an email including the word Urgent in the subject line to support@virsage.com

**Voicemail will not be treated as urgent during business hours. 

 

Outside of business hours

Submit a ticket via the website at support.virsage.com and mark the ticket as ’Priority 1’ using the drop down options

……..  OR   ….…

Send an email including the word Urgent in the subject line to support@virsage.com

……..  OR   ….…

Leave a voice mail 720-881-3800.  All of these will page the on-call technician.


Please provide the following information on all support requests:

  • Your Name
  • Company Name
  • Location (ie: what branch, working at home)
  • Phone Number and email address
  • Summary of the issue/request
  • When did the problem start?
  • Requested due date
  • Is the issue effecting other users, if so, specify username/locations
  • Any recent changes you are aware of?
  • Is the system down?
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