Knowledgebase: Citrix Desktop Support
Citrix Receiver App on Windows
Posted by Andrea Montgomery on 03 March 2017 03:31 PM

Citrix Receiver App on Windows

As an alternative to launching your Citrix Desktop through the website portal you can set-up Citrix up to launch through the Citrix Receiver application. You will first need to make sure you have Citrix Receiver installed by going here to download it:

Download the latest version for your computer’s operation system and follow the prompts to install. At the end of the installation, it may ask you for an email address or server.

Launching your Citrix desktop through Citrix Receiver:

If Citrix Receiver is already installed and up to date, you can launch the program by finding it on your Start Menu. You can also find if by opening the Start Menu and type “Citrix” and find the program in the search resulted listed as shown here.


After launching the application, the Add Account dialogue will appear.

Enter the URL you would typically use to log in and click Add.

Users that typically use will use the mobile URL.


Users that typically use will use the mobile3 URL.


You will then be prompted for your credentials. Use the username and password you would typically use to log in to WorkPlace. Then you’ll be asked to choose and Account. Select WorkPlace.

Next you will see a green screen. In most cases, you will need to add your Workplace by clicking the + button on the left-hand side, clicking All Applications, and then your Workplace desktop. Going forward, this icon will be in the center of that green screen and you can launch it directly by clicking on it.

Alternately, if you don’t want to launch Workplace through Receiver, you can continue to go through a web browser.




Find answers to your questions in our knowledge base on our website 

Technical support is available by emailing or submit a ticket online


**Updated 2/1/17

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